If you are looking to earn extra cash, then you should consider becoming a truck dispatcher. After completing your training, you can work as an independent truck dispatcher and start generating your own earnings. The benefits of freight dispatch training are many. Among these are improved customer service and telecommunication skills, reduced risk of fines, and improved morale.
Improves customer service
The role of freight dispatchers is becoming more important in the transportation industry. In the current marketplace, where freight is scarce and competition is high, the importance of maintaining good customer service cannot be stressed enough. The ability to respond quickly to customers’ inquiries and needs is the foundation for a successful dispatching job.
Freight dispatch training will teach your employees how to properly handle customer calls and make sure deliveries are on time. It will also teach them how to handle emergencies on the road and improve overall customer satisfaction. With effective dispatching, you will save time, money, and energy, while ensuring a positive customer experience.
Improves telecommunication skills
A truck dispatcher needs a high level of attention to detail and organizational skills. He must be able to prioritize multiple tasks and communicate well. He should also be well-versed in the laws and regulations that govern the transportation industry. This training will teach you these skills. It will also help you understand how to use load booking software and journey charting.
Learning to use telecommunication equipment and software will help you communicate with truck drivers and other employees. Good communication skills will help you gain promotions and raises. It will also give you an increased sense of accomplishment. However, becoming an effective dispatcher requires more than simply taking an online training course.
Reduces risk of fines
Many truck brokers and other transportation intermediaries are concerned about a new federal law that would reduce their risk of fines for operating as a freight broker. The Transportation Intermediaries Association has filed a petition with the FMCSA requesting that the agency define “dispatch services” to increase the standards for these companies. While the proposed rule will keep unlicensed dispatchers from operating, the new law is not yet final and it is uncertain when it will become effective.
OTIF fines are typically a percentage of the shipment value. Walmart recently changed its policy on missing deliveries and now charges 3% of the value of the goods for every miss. In other words, companies shipping to Walmart and other retailers must pay for the risk of missing a delivery window or risk losing shelf space.
Improves morale
There are many benefits to a company that offers freight dispatch training to its drivers. One benefit is the increase in morale. Most truckers don’t own their own rigs, so they are dependent on their freight company to provide them with the vehicle and associated equipment. This also reduces driver turnover and stress on the job.
Truck dispatch training can also improve employee morale, skills, and customer service. The training teaches dispatchers how to deal with emergencies that occur on the road and how to better serve customers. The result is a happier employer and happier employee. Training also helps dispatchers handle calls more efficiently, reducing the time they spend on phone calls.
